Is Choosing Outsourced Service Providers the Future For IT Support in a Business?
Around 30 years ago when the big IBM mainframes where in business before our lovely DELL/HP rack/blade servers where alive IT Support administrators had a busy and hands on role.
Every business that had the money for these also had in-house professionals whose sole job was dedicated in keeping these systems up, stable and performing well.
Nowadays with technology changing and enhancing faster than concord (before it was discontinued) big expensive mainframes can now be built in a fraction of the size and cost while maintaining and superior hardware specification.
For this reason the average 10 - 100 user business will not require anywhere near the budget they would have needed 30 years ago.
Using the same Example above a typical 10 - 100 user business is likely to only need 1 - 3 servers, Network Switch, firewall, router and internet connection for their core IT Infrastructure.
Once the business IT infrastructure is setup and configured only then will this need to be maintained which in most cases isn't much work for a typical IT professional.
Remote access such as VPN and Citrix are extremely common within the average business.
Also other remote admin technologies such as VNC, RDP and LogMeIn etc are widely available and extremely cost effective solutions to remotely assist IT Support related issues both on servers and end users desktops.
Vendors such as Dell and HP even offer a remote access solution which allows the administrator to remotely control the server using a web based console.
The administrator can even power on a server which is shut down using this technology.
Now taking all of the above in to account its no wonder why as time has passed businesses are now choosing outsourced IT support rather than employing internal IT staff full time.
In my humble opinion I believe that in time more and more small to medium sized businesses will choose to outsource their IT Support.
So if your an IT admin looking after a 100 user businesses IT infrastructure bear in mind what the future may bring.
Every business that had the money for these also had in-house professionals whose sole job was dedicated in keeping these systems up, stable and performing well.
Nowadays with technology changing and enhancing faster than concord (before it was discontinued) big expensive mainframes can now be built in a fraction of the size and cost while maintaining and superior hardware specification.
For this reason the average 10 - 100 user business will not require anywhere near the budget they would have needed 30 years ago.
Using the same Example above a typical 10 - 100 user business is likely to only need 1 - 3 servers, Network Switch, firewall, router and internet connection for their core IT Infrastructure.
Once the business IT infrastructure is setup and configured only then will this need to be maintained which in most cases isn't much work for a typical IT professional.
Remote access such as VPN and Citrix are extremely common within the average business.
Also other remote admin technologies such as VNC, RDP and LogMeIn etc are widely available and extremely cost effective solutions to remotely assist IT Support related issues both on servers and end users desktops.
Vendors such as Dell and HP even offer a remote access solution which allows the administrator to remotely control the server using a web based console.
The administrator can even power on a server which is shut down using this technology.
Now taking all of the above in to account its no wonder why as time has passed businesses are now choosing outsourced IT support rather than employing internal IT staff full time.
In my humble opinion I believe that in time more and more small to medium sized businesses will choose to outsource their IT Support.
So if your an IT admin looking after a 100 user businesses IT infrastructure bear in mind what the future may bring.
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