Every business experiences periods of extra-high call volume.
Busy lines prove that you're doing something right, but long wait times and extra rings can result in your caller hanging up and dialing your competition.
An overflow answering service can step in and save a sale: an overflow operator makes sure that caller doesn't disappear from your company's radar.
  Using an overflow answering service keeps business flowing.
Calls will be immediately answered by an operator.
Your callers will never experience long wait times before their call is answered and will immediately speak with a telephone customer service representative.
  Customer support  operators will follow a set of instructions that allow them   to handle customer service, sales and support tasks, switchboard and directory patching, and telephone reception.
High call volume triggers the overflow answering service.
Calls flooding your company phone lines are automatically rolled over to an overflow operator who answers the line in your company's name, and according to your specific instructions and protocols.
  Your company will receive a full report of overflow answering service and overflow operator activity, and you'll never miss a business beat, or an important business phone call again.
Your employees time is just too valuable a resource for them to be constantly diverted from day to day operations by phone ringing out.
When projects are rapidly approaching deadlines and  contracts need signing, it makes 100% business sense to outsource your phone support and order-taking to a trusted call center.
You will find that once your employees are free from having to stop what they are doing to answer phones that productivity will rise and profits will increase.