SugarCRM Customization
What is SugarCRM
SugarCRM is a leading business open source CRM Package that brings the best of CRM features to small and medium enterprises at an affordable rate. The opensource version comes at no product cost where as the saleable version of the solution comes at a very low cost. SugarCRM gives you maximum flexibility in terms of hosting options and gives you a fully powered CRM Application to fuel your business growth.
Why Customize SugarCRM
SugarCRM is developed for a typical organization with the salesforce automation and after sales needs. Thus if you are implementing SugarCRM at your organization you would be able to use 60-70% of out of box features as is. For the rest of the requirements, you would need to customize the SugarCRM to meet your business needs.
It is highly recommended to perform SugarCRM Customization before using it for your organization. Following are the key reasons
? Higher user adoptation of the application.
? Better ROI from the system
? Higher Automation and saving of manual work.
Types of Customization
SugarCRM Customization falls into one the following categories
? Enhancing existing modules - Adding fields or business logic in the standard SugarCRM modules to capture the information required by the organization.
? Custom Module Development - You may have an entity which may be typical to your organization. This may need to be created from start. It would also be required to link this new module with other standard / custom module of SugarCRM.
? Integration - SugarCRM application may need to be integrated with other applications like ERP , Accounting, E-Commerce , VOIP etc so that SugarCRM can talk seamlessly to these applications and fetch / provide data to them.
? Workflows / Automation - You can define process automation by building system checks to send Email reminders on certain business events or based on a schedule. This is the core of CRM which gives maximum benefit to the organization.
? Report / Dashboards - SugarCRM has inbuilt reports and dashboards. However you may require new reports or dashboards to be developed. This is for new information that your management may require or a format which is different from standard SugarCRM representation.
We hope that we were able to run you through the benefits of SugarCRM and why you need to customize the application to meet your business needs. We also hope you by going through the below links you would be able to see SugarCRM for yourself and come out with what high customizations you may require to meet your business needs.
SugarCRM is a leading business open source CRM Package that brings the best of CRM features to small and medium enterprises at an affordable rate. The opensource version comes at no product cost where as the saleable version of the solution comes at a very low cost. SugarCRM gives you maximum flexibility in terms of hosting options and gives you a fully powered CRM Application to fuel your business growth.
Why Customize SugarCRM
SugarCRM is developed for a typical organization with the salesforce automation and after sales needs. Thus if you are implementing SugarCRM at your organization you would be able to use 60-70% of out of box features as is. For the rest of the requirements, you would need to customize the SugarCRM to meet your business needs.
It is highly recommended to perform SugarCRM Customization before using it for your organization. Following are the key reasons
? Higher user adoptation of the application.
? Better ROI from the system
? Higher Automation and saving of manual work.
Types of Customization
SugarCRM Customization falls into one the following categories
? Enhancing existing modules - Adding fields or business logic in the standard SugarCRM modules to capture the information required by the organization.
? Custom Module Development - You may have an entity which may be typical to your organization. This may need to be created from start. It would also be required to link this new module with other standard / custom module of SugarCRM.
? Integration - SugarCRM application may need to be integrated with other applications like ERP , Accounting, E-Commerce , VOIP etc so that SugarCRM can talk seamlessly to these applications and fetch / provide data to them.
? Workflows / Automation - You can define process automation by building system checks to send Email reminders on certain business events or based on a schedule. This is the core of CRM which gives maximum benefit to the organization.
? Report / Dashboards - SugarCRM has inbuilt reports and dashboards. However you may require new reports or dashboards to be developed. This is for new information that your management may require or a format which is different from standard SugarCRM representation.
We hope that we were able to run you through the benefits of SugarCRM and why you need to customize the application to meet your business needs. We also hope you by going through the below links you would be able to see SugarCRM for yourself and come out with what high customizations you may require to meet your business needs.
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