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Factors to Consider in an Outsourcing Agreement

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An offshore outsourcing agreement can be customized for the particular needs of a company.

Outsourcing solutions can be specifically tailored for a company. Each solution has its own set of project characteristics that can support a client company's reason for outsourcing.

Among the variables considered are the following:

Length of the project timeline will certainly be a factor in outlining an outsourcing agreement. For how long does the company plan to outsource the operation? The company must tell the service provider if the project is for a certain period only or if the project will proceed indefinitely.

The number of employees needed for the project is also outlined in the outsourcing deal. The company and the service provider need to clarify how many full-time employees they need for the outsourcing project, and if there will be a need for part-timers and/or freelancers.

Resources and infrastructure must be clarified between the client company and the service provider. The company must tell the service provider if they will need a whole building, or just office space. They will also need to specify to the service provider any specialized equipment the latter needs to meet the requirements of the client company.

Division of labor is also a key issue in an outsourcing agreement. The inherent difference in management styles between two companies must be dealt with. How much managerial leeway will the client company give the service provider? How much responsibility will the client company expect from the service provider during the outsourcing operation?

Compensation also needs to be negotiated between the two parties. This is a crucial factor in any outsourcing deal since a client company's primary concern in outsourcing business processes is to streamline operations and manage expenses. Some outsourcing deals base their payment schemes on the number of staff employed, on man-hours used by the outsourced staff, or on the deliverables of the service provider.

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