Function

• Patient representatives are administrative staff that provide support to patients. According to the National Institutes of Health, patient representatives act as a liaison between patients and the hospital or provider. Representatives are available to serve as informative resources for patients, help them to understand their rights and assist in resolving grievances.
  
  

Experience

• Patient representatives must possess excellent customer service skills, because they will work directly with patients and their families. Experience working or volunteering in the medical field is beneficial, as the representative will already be familiar with medical terminology and patient billing systems.
  
  

Salary

• As of 2009, Onet Online states that the median annual salary for a patient representative in the United States is $30,290. Wages are determined by employees' education, work history and competency.