Complaints Affect Income Tax Service Organization
Income tax in a type of tax charged on individuals or businesses income. There are two types on income tax. They include: individual income tax and corporate income tax. Tax may be proportional, regressive or progressive. A proportional tax is where the percentage of tax is uniform in every income, while Progressive is where the tax increases with every increase in the income. An individual's income is taxed on the basis of ‘Pay as you earn.'
We have several complaints that affect an income tax service organization. They include: complaints about the Permanent Account Number (PAN) card not being delivered, refund no received, errors on the PAN card, no receipt of refund, no receipt of renewal cheque and many others. These complaints can have a negative impact on the organizations managers. For example, if there several complaints about the PAN not being delivered, then that will mean that the delivery body is not doing its work or it can also be a negative impact to the people in charge of issuing the cards. With increase in these complaints, the company customer's lose trust and one by one they withdraw. This in turn will cause a financial strain to the company. Some PAN cards are also sent to the wrong address, which may result to crime that will implicate the company. If somebody receives this card and does not return it, he/she may use it to identify him/herself in the scene of crime. In turn, the detectives will be looking for the owner of this card and this will result to the person being innocently arrested. In order to sort the issue out, the concerned persons from the company will have to chip in to set the record straight.
In the cases where refund is not received yet it has been processed, there will be a doubt in the financial management department. This may mean that the money was processed and it was taken by one of the officers in the department instead of being given to the subject. One can also receive the refund but may not be given a receipt. This may cause an individual to deny the transaction. This strain will not only be felt by the financial department, but also the entire organization.
With this in mind, the organization can formulate good workable solution to solve these problems. There are three management approaches that on can employ in problem solving. This includes active listening where you give an ear to your customers and react to their complaints (Backhouse, 1994). Leaving a complaint unsolved for six months can result to misconceptions. Constantly assuring the client that the matter is at heart and all efforts are being invested in to solve the situation is an assuring thought to the client and they will take it positively. Not listening to the client shows them that you are ignorant of them and that you do not care about their interest other than that of your organization. This aspect does not only mean the physical listening but even looking at posts on your site and responding to them. This calls for an active communications officer who will constantly check any comments on the website and respond to them.
You can also use the cultivation approach. Cultivation in this context means, involving your clients in the organizations activities (Dyck & Neubert, 2008). You can constantly update client of any changes in the organization. This will built trust in your organization. You can inform your client when the PAN has been processed or inform him/her of the delays and apologizing instead of leaving them in doubt. This will reduce the number of complaints because the client will not be so much worried about the service. Using the skills and knowledge available in the organization you can get the best service delivery. For example, door to door delivery. This is where instead of posting the cards and receipts, you contract the delivery service to ensure that an individual gets the material and signs for it to avoid complain of loss or wrong address delivery. Using the IT personnel, the organization can constantly post any change on the web and using the communication officers service the information will be delivered in the most convincing way possible.
We have several complaints that affect an income tax service organization. They include: complaints about the Permanent Account Number (PAN) card not being delivered, refund no received, errors on the PAN card, no receipt of refund, no receipt of renewal cheque and many others. These complaints can have a negative impact on the organizations managers. For example, if there several complaints about the PAN not being delivered, then that will mean that the delivery body is not doing its work or it can also be a negative impact to the people in charge of issuing the cards. With increase in these complaints, the company customer's lose trust and one by one they withdraw. This in turn will cause a financial strain to the company. Some PAN cards are also sent to the wrong address, which may result to crime that will implicate the company. If somebody receives this card and does not return it, he/she may use it to identify him/herself in the scene of crime. In turn, the detectives will be looking for the owner of this card and this will result to the person being innocently arrested. In order to sort the issue out, the concerned persons from the company will have to chip in to set the record straight.
In the cases where refund is not received yet it has been processed, there will be a doubt in the financial management department. This may mean that the money was processed and it was taken by one of the officers in the department instead of being given to the subject. One can also receive the refund but may not be given a receipt. This may cause an individual to deny the transaction. This strain will not only be felt by the financial department, but also the entire organization.
With this in mind, the organization can formulate good workable solution to solve these problems. There are three management approaches that on can employ in problem solving. This includes active listening where you give an ear to your customers and react to their complaints (Backhouse, 1994). Leaving a complaint unsolved for six months can result to misconceptions. Constantly assuring the client that the matter is at heart and all efforts are being invested in to solve the situation is an assuring thought to the client and they will take it positively. Not listening to the client shows them that you are ignorant of them and that you do not care about their interest other than that of your organization. This aspect does not only mean the physical listening but even looking at posts on your site and responding to them. This calls for an active communications officer who will constantly check any comments on the website and respond to them.
You can also use the cultivation approach. Cultivation in this context means, involving your clients in the organizations activities (Dyck & Neubert, 2008). You can constantly update client of any changes in the organization. This will built trust in your organization. You can inform your client when the PAN has been processed or inform him/her of the delays and apologizing instead of leaving them in doubt. This will reduce the number of complaints because the client will not be so much worried about the service. Using the skills and knowledge available in the organization you can get the best service delivery. For example, door to door delivery. This is where instead of posting the cards and receipts, you contract the delivery service to ensure that an individual gets the material and signs for it to avoid complain of loss or wrong address delivery. Using the IT personnel, the organization can constantly post any change on the web and using the communication officers service the information will be delivered in the most convincing way possible.
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