Profitable business is always built on relationships, long-standing relationships in most cases.
Entrepreneurs who manage to build these relationships and are able to nurture them over a prolonged period of time usually reap the benefits in the long-term.
Invariably, business is always built with people and around people.
Every human being no matter their stations in life always wants to be treated with some respect and recognition.
Customers are no exceptions to this rule.
For a business to be able to retain customer loyalty over a prolonged period of time, it must find ways to treat its customers specially.
That is where these 7 tips come in very handy.
To be able to retain your customers therefore, every smart entrepreneur must deploy these tips to full use.
It is very good for business to: 01.
Form the habit of passing on new product information regularly to your customers.
Everyone needs information to be able to make informed decisions.
When you regularly make new information available to your customers, they will feel you have made them important enough and as such will continue to patronize you.
02.
Have a record of your customers' contact addresses.
Remembering to make contacts regularly with your customers and actually making regular contacts with them is very good for business.
That is why having your customers' up-to-date contact addresses and even telephone numbers is very vital in customer relationship.
03.
Personally meet and greet your customers warmly as much as practicable.
That makes the customers to feel special and important.
Many people always like to do business where they are treated as very special and important personalities.
Instinctively, they usually transact and remember to call back again for more transactions where they are well received.
04.
Listen and pay attention to customer complains.
Listening well to customer complaints usually equips the entrepreneur with the requisite information to make adjustments and improvements where necessary to satisfy the customers.
05.
Communicate clearly and truthfully with your customers.
It is not what you say that matters in transactions.
What matters is what the customer hears and understands.
Clear communication is therefore indispensable in customer relationship.
06.
Be prompt and regular at keeping appointments.
That is a sign of seriousness.
Not many people will want to do business with persons who are unable to keep promises or meet up with appointments.
Any entrepreneur who can not keep appointments can hardly be trusted to keep anything.
07.
Make your business premises safe, clean and inviting.
People are instinctively drawn to safe and clean environments.
If you do business in a clean and safe environment, many customers will always like to call there to transact.
Customer relationship is usually built on a two-way traffic.
The entrepreneur must treat her customers with some measure of specialty while the customers usually reciprocate by way of continued patronage.
That relationship benefits both parties and if nurtured properly, it largely determines the fortunes of the business.
Any business which is incapable of retaining loyal customers can hardly make it in the market place.
With these 7 tips at your finger tips, you now have the tools at your own disposal to retain your customers.
Try to use these tips.
You will never regret you did.