Live Chat Software - Thumbs Up or Thumbs Down?
If you can, try to remember a time when you were a neophyte to the world of word processing software.
Not only did you want the biggest bang for your buck, but you also wanted the latest in bells and whistles.
You had plenty of questions.
Which software does what? How intuitive are the different brands? How steep is the learning curve? What is the cost of different software? Moreover, if you were lucky to have one, will it be easy for my secretary to learn? The answers to these and other questions were all important to your decision making.
In the time between your initial searches for the best word processing software for your needs and today's high tech world is like flying before the introduction of the jet.
As Bob Dylan wrote, "The times they are a-changin.
" In the fast pace always changing world of the internet new applications, bring with them new ways of doing business online.
Currently, one of those new technologies is chat, one popular method for delivering customer service.
The Question: To Live Chat or Not? In the online business world of today, similar questions are being asked about chat as you asked about word processing software just a few years ago.
To jump on the chat bandwagon today takes some forethought.
There are hundreds of providers spread across the globe.
Each one touting the virtues of their product in today's B2C and B2B world.
So your first questions should be "is our business ready to implement chat services?" Here are just a few things to ask:
Trying to obtain an answer that includes the best in current information can be a challenge.
All of us have several resources at hand to help us get the necessary information.
Here are a few:
Remember, they are in business to sell their service to you.
But, this is a legitimate source of information provided you go in with your questions in hand.
Making the Decision By now, you should be knowledgeable about the ins and outs of using a live chat service.
There is enough information at hand for you to decide to go with chat or not.
If you choose to give live chat a try all that remains is making the decision as to which provider you will use.
This is where all of your research will pay off.
Step back and review the data you have collected, discuss your options among your decision making team, and if you need more information, do not hesitate to go back to any of the resources you contacted before.
If you are committed to providing the best in customer service and are ready to try live chat go for it, but do so with your eyes wide open.
Not only did you want the biggest bang for your buck, but you also wanted the latest in bells and whistles.
You had plenty of questions.
Which software does what? How intuitive are the different brands? How steep is the learning curve? What is the cost of different software? Moreover, if you were lucky to have one, will it be easy for my secretary to learn? The answers to these and other questions were all important to your decision making.
In the time between your initial searches for the best word processing software for your needs and today's high tech world is like flying before the introduction of the jet.
As Bob Dylan wrote, "The times they are a-changin.
" In the fast pace always changing world of the internet new applications, bring with them new ways of doing business online.
Currently, one of those new technologies is chat, one popular method for delivering customer service.
The Question: To Live Chat or Not? In the online business world of today, similar questions are being asked about chat as you asked about word processing software just a few years ago.
To jump on the chat bandwagon today takes some forethought.
There are hundreds of providers spread across the globe.
Each one touting the virtues of their product in today's B2C and B2B world.
So your first questions should be "is our business ready to implement chat services?" Here are just a few things to ask:
- Do we have the personnel to do this?
- How does chat fits our short and long-term goals?
- Cab we afford live chat?
- How steep is the Learning curve?
- Is there any necessary maintenance?
- What is the down side?
Trying to obtain an answer that includes the best in current information can be a challenge.
All of us have several resources at hand to help us get the necessary information.
Here are a few:
- Business associates
- Other users of live chat services
- Online search engines
- Live chat services providers
Remember, they are in business to sell their service to you.
But, this is a legitimate source of information provided you go in with your questions in hand.
Making the Decision By now, you should be knowledgeable about the ins and outs of using a live chat service.
There is enough information at hand for you to decide to go with chat or not.
If you choose to give live chat a try all that remains is making the decision as to which provider you will use.
This is where all of your research will pay off.
Step back and review the data you have collected, discuss your options among your decision making team, and if you need more information, do not hesitate to go back to any of the resources you contacted before.
If you are committed to providing the best in customer service and are ready to try live chat go for it, but do so with your eyes wide open.
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