How to Troubleshoot an eyeBeam Phone
- 1). Ping a list of relevant network hosts to see if the computer is making a connection to proper network servers. Click the "Start" button, and then click "Run," type "command" into the box and click the "OK" button. Type "ping" and then type one of the following hosts: SIP Proxy, STUN Server, DNS Server, Outbound SIP Proxy or X-Tunnels Server. Contact the VoIP service provider if the screen says "Could not find host" or "request timeout," because the computer is not making the proper network connections.
- 2). Click the "Start" button, select "Control Panel" and click the "Security" icon. Select "Windows Firewall," then click to select the "Allow a program through Windows Firewall" option. Click "Add port" and then type a name for the port, such as "eyeBeam," into the text field. Type "3474" into the "Port Number" box, then click to select the "UDP" protocol. Create three more port openings, one for port 5060, one for 8000 and one for 8001.
- 3). Contact your VoIP service provider and ask about using an Outbound Proxy to correct audio issues. Ask for an Outbound Proxy address and a port number. Then open eyeBeam and click the "Settings" menu, select "Proxies" and then select the "User's SIP Proxy" entry. Enter the Outbound Proxy address and the port number into the text field. Then click to set the "Use Outbound Proxy" setting to "Always."
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